Solutions
Customer satisfaction and loyalty
Customer satisfaction and loyalty : services at the heart of our company strategy.
Service at the heart of our Group's commitments. We are involved throughout the cycle, from diagnostics and presales advising to service and the maintenance warranty.
We are fully involved in order to satisfy customers and build loyalty, whether they are distributors, installers, or end consumers, and we support them through every step along the way.
This is why we have put in place an ambitious training policy. It applies to our own employees and to the distributors who provide us with products.
Result : Optimal solutions, unparalleled technical support, and maintenance teams that match our product image. Truly effective!
Training for our professional customers
- 8 training centres
- 80 programmes in France
- 4,200 professionals trained in 2011
- 7 training centres abroad
- 99% satisfied interns
Our training centres are equipped with powerful teaching equipment, and our trainers are all climate control professionals. Providing expert training to build the skills of today and tomorrow... that's our goal !
